At Middlesbrough Foodbank we work very hard to ensure our clients have a positive experience. We are really humbled when we receive positive feedback. We asked our clients to fill in some post-it notes, regarding their experience when they come to one of our centres. Here are just a few of our clients’ thoughts. I am very thankful to every single volunteer within our foodbank, they give of their time freely to help others.
Comments
Everyone was very welcoming & friendly. I was given a drink & told about debt advice etc. Nothing could be done better.
They made me feel very welcome and friendly. Overall, very happy with the service today.
Great service
Good help
Nice people
I felt nervous and embarrassed coming to the Foodbank yet the man at the door made me feel very welcome and showed me where I could get a coffee and more info and advice. The lady that spoke to me was very nice, friendly, helpful. Spoke to me about extra help and advice from other charities et. THANK YOU
I was made to feel very welcome.
Treated with respect
Fantastic
Can’t fault it.
I am from a charity, collecting on behalf of a client. She and I are very appreciative of the food parcel.
I was greeted very nicely and the staff were friendly and helpful.
Thank you
Q How did you feel?                Relieved
Q What did we do well?            Provided food, welcoming and good service
Q What could we have done better?  Not sure anything else you could have done
The staff were very helpful
Made to feel very welcome
Good options & asking around dietary requirements and also warm and welcoming
Very friendly and warm welcome. I was nervous as first time attending. Made me feel at ease.
Thank You. Much appreciated.
Feel welcome
Do a great job